Frequently Asked Questions​

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How to order products?

When you visit our website Java Gondang, you can choose the product, after that you can processing order by contact our costumer services with green button right in this bottom page or using our contact page. Or you can directly send us an email to


Why you should buy from us?

Because buying from us is easy. Everything will be made easy for you and get the products deliver on time. And you are in the right place to buy the charcoal products with complete additional product for charcoal.


What kind of information we need?

We will ask you detail information from you when we have a deal to trade. Such as you name, email, address, company name and maybe bank account. But we promise you that your data will be save with us.


Kind of Payment Method

We have two kind of our payment method. First, Telegraphic Transfer (TT) for 50% Down Payment and Irrevocable L/C at sight.


What is our products?

All products we can provide for you all around the world. We have food and energy product, some of that we built it by ourself.

Short Term Of Conditions

All of our products are guarantee, we give you for 1 time replacement as your requirement. And all your down payment that you send cannot be taken back when you cancel the order.

You can change the address for delivery product before the delivery has been done. So you have to make sure your address before we send us our products that your request. 

You can cancel your order before we send the products and your down payment will be lost. You can order again from us anytime you want it to. 

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